Telephone manner at Garda Stations needs a little improvement 17/09/16 : the chronicle.ie

Telephone manner at Garda Stations needs a little improvement 17/09/16

| September 17, 2016

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The telephone manner of Gardaí sometimes leaves a little to be desired when members of the public call to report incidents, the county’s Garda boss has admitted.

Chief Supt. John Roche was responding to concern raised by Cllr. Kathleen Codd Nolan who told a meeting of the JPC that a person who telephoned her local Garda Station to report a potentially serious incident was quizzed as to whether she would be willing to give evidence on the matter in a court of law even before the person at the other end listened to any details of the incident.

The Chief Supt. said everyone was entitled to report an incident and to have their concerns recorded. The Gardaí were constantly trying to improve their front of house service, he told members of the committee and they did occasionally receive complains of this nature.

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